TERMS AND CONDITIONS

Bound by use

This website is provided and maintained by Matheson Psychology (“Matheson Psychology”). BY ACCESSING, AND MAKING USE OF THIS WEBSITE, YOU AGREE, ON YOUR OWN BEHALF AND ON BEHALF OF ANY INDIVIDUAL OR ENTITY ON WHOSE BEHALF YOU MAY BE ACTING, THAT YOU HAVE READ AND AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS. If you do not wish to be bound by the Terms of Use, you should not use this website.

Changes to terms and conditions

Matheson Psychology may add to or remove, modify or otherwise change any part of the Terms and Conditions at any time. Changes will be effective when the changed Terms and Conditions are posted on this website. You should check the Terms and Conditions frequently for changes. If any change to the Terms and Conditions is not acceptable to you, you should discontinue your use of this website immediately. Your continued use of this website after changes to the Terms and Conditions are posted thereon will constitute acceptance of the changes.

PROTECTION OF PERSONAL INFORMATION

Online bookings

This website allows you to complete online bookings for appointments with Matheson Psychology.  This process involves creating a password secured account, linked to your email address, in which you will be able to create appointments and upload personal and medical information all within the booking software (the “Booking Engine”).

Collection of Personal Information

When you use the Booking Engine to book an appointment with Matheson Psychology, certain information is collected on behalf of Matheson Psychology to set up your user account, provide you with access to the system, confirm your identity, schedule your appointment and collect relevant medical information (“Personal Information”).   This Personal Information may include:

  • your identification and contact information (name, health care number, gender, address, date of birth, email, etc);
  • your health information (symptoms, diagnosis, medical history, test results, reports, messages and treatment, prescriptions, etc);
  • information regarding your past medical treatment and your care providers; and
  • information regarding professional services administered by other providers, including notes, discussions, advice, opinions or diagnoses.

Limits on Collection

Through the Booking Engine, Matheson Psychology only collects Personal Information that is required to facilitate the provision of care and to communicate with you. Matheson Psychology does not collect any other Personal Information, or allow Personal Information to be used for other purposes without your express (written or verbal) consent, except where compelled to do so by law, such as complying with a subpoena or court order.

Authority and Consent

Matheson Psychology has the requisite authority from the applicable governing bodies, legislation and associated regulations to collect, store, use and disclose this Personal Information as set out in these terms and conditions.  By accessing and making use of the Booking Engine on this website, you are providing Matheson Psychology with your express consent to collect, store, use and disclose your Personal Information as set out in these terms and conditions.

To the extent that you have a substitute decision maker, we may require that the individual validate his or her authority to act on your behalf before accepting information, direction or consent from that individual.

Protecting your Personal Information

Matheson Psychology recognizes and respects your need for privacy and security while visiting this website and providing Personal Information to book appointments.  The Booking Engine employed on this site wholly based in Canada, assures the privacy of all client information and deploys software using industry-standard firewalls and best practices of the information security industry.

At Matheson Psychology we educate and train our staff on the importance of protecting Personal Information and ensure that access is provided only on a “need-to-know” basis. We use roles-based access to ensure that only those who are authorized to access your Personal Information can access it.

Electronic Messages

By using the Booking Engine, you expressly consent to receiving electronic messages (emails, text messages, instant messages or any similar form of message) from Matheson Psychology which messages shall provide information related to appointments with and information from Matheson Psychology.  You may contact Matheson Psychology at (email) in order to cancel your consent to receive electronic messages at any time.

No sharing

Your password protected access to the Booking Engine cannot be shared with anyone. You will maintain a single user account represented by your email address.  You will only use the Booking Engine under this single identity and will not share your password with any other person or permit another person to interact with the Booking Engine using your account information or password, other than in the case of caregivers that have proper authority.

Your Security Responsibilities

You are solely responsible for ensuring the security and confidentiality of your password for the Booking Engine. You will prevent unauthorized access to or use of the Booking Engine, and notify Matheson Psychology promptly of any such unauthorized use.  You are responsible for the use of the Booking Engine by you or any other person using your password.  It is your responsibility to ensure that your account password is of sufficient strength and is changed regularly to prevent unauthorized access.  You shall ensure that any computer used by you to access the Booking Engine is secure and has up-to-date antivirus and security software.

You will not use your access to the  Booking Engine to: (a) access, harvest, collect, modify, copy, gather or assemble information or data regarding other Matheson Psychology patients without their consent; or (b) knowingly interfere with or disrupt the integrity or performance of the  Booking Engine or the data contained therein.

You are solely responsible for the data that you upload to the Booking Engine and you will not provide, post or transmit any data, information, content or material that: (a) infringes, misappropriates or violates any intellectual property rights, publicity/privacy rights or other rights of any third party, or any law or regulation; (b) use the Booking Engine in any way that is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable; (c) use the Booking Engine in any way that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, provincial, national or international law;  (d) contains any viruses or programming routines intended to damage, surreptitiously intercept or expropriate any system, data or personal information; or (e) use the Booking Engine in any way that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity.

Recourse on your breach

In addition to any other right or remedy that Matheson Psychology may have pursuant to the terms and conditions, any agreement or at law, Matheson Psychology may terminate or suspend (partially or completely) your access and use of the Booking Engine through this website, and for the purpose of Matheson Psychology’s services, without prior notice for any reason, but Matheson Psychology will confirm such termination or suspension by subsequent notice to you.

Uploaded Content

Matheson Psychology takes no responsibility and assumes no liability for any content posted, stored or uploaded by you, on your own behalf or on behalf of any party you are duly authorized to represent, or any other Booking Engine user, in or to the Booking Engine, or for any loss or damage arising therefrom.

You retain all ownership in and to the content you upload to the Booking Engine, including your Personal Information. You grant to Matheson Psychology all necessary licenses in and to your data as necessary for Matheson Psychology to provide the medical services to you or the party you are duly authorized to represent.

Matheson Psychology will not disclose your personal information to any third party without your consent, unless such disclosure is required by law.

Notwithstanding any of the other terms and conditions, Matheson Psychology maintains sole ownership to the aggregation of any data derived from Personal Information that you or other users have uploaded to the Booking Engine but containing no personal identifier (“Anonymized Data”),  and may use Anonymized Data at the sole discretion of Matheson Psychology and may transfer, convey, sell, manipulate and otherwise exploit such Anonymized Data.

Termination of treatment

Should your treatment with Matheson Psychology cease for any reason, (a) the license granted to Matheson Psychology in respect of your data uploaded on the Booking Engine survives for so long as Matheson Psychology is required by law to retain such information; and (c) Matheson Psychology will be entitled to retain and use the Anonymized Data in accordance with the terms of this Agreement, subject always to the provincial and federal laws of Canada.

 

MATERIAL UPLOADED TO WEBSITE

Ownership and usage

Matheson Psychology will from time to time post content to this website. All rights, title and interest in original writing or images are held or for the benefit of Matheson Psychology unless otherwise expressly indicated.  To use any posted images or text prior approval must be obtained directly from a representative of Matheson Psychology, which can be requested by calling or emailing , details of the intended use along with your contact information should be provided with the correspondence. Any use of website content without prior approval, or outside the approval obtained, is a direct infringement on the rights and interests of Matheson Psychology and is punishable by law.  Nothing in these terms and conditions will act as consent to use website content or as a waiver or restriction on Matheson Psychology’s legal rights to pursue an infringing party to the full extent of the law.

Websites linked to this site

Certain websites may be linked to or referenced in this website. Not all of these links may have been permitted by Matheson Psychology. Regardless of whether a link has been permitted or included by Matheson Psychology, Matheson Psychology is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply endorsement by Matheson Psychology or any association with its operators.  You further acknowledge and agree that Matheson Psychology shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such website or resource.

Disclaimer

Any use of or reliance on this website or the contents of this website shall be at your sole risk. Matheson Psychology makes no representation or warranty of any kind regarding this website or the contents of this website, all of which are provided on an “AS IS” basis. Matheson Psychology expressly disclaims all representations, warranties, conditions and endorsements. Without limiting the generality of the foregoing, Matheson Psychology makes no warranty as to the accuracy, quality or completeness of the contents of this website, nor to title or non-infringement, nor to the absence of any software virus or other harmful component. Matheson Psychology does not warrant that this website will continue to operate, will operate without interruptions or that it will be error-free.

Limitation of liability

In no circumstances shall Matheson Psychology, its owners, representatives, employees, contractors or agents be responsible or liable for any loss or damages whatsoever, including (without limiting the generality of the foregoing) any direct, indirect, incidental, special, punitive or consequential damages, arising from or in connection with your use of, access to or your reliance on, or your inability to use or access, this website, any contents of this website, any external links on this website, any website linked to this website, or any contents thereof, or any website linking to this website, or any contents thereof.